The majority of our clients prefer to provide their own design. We suggest using a vector file format like .svg or .ai. If you are unable to obtain or supply one, our team can assist you in creating the design file for an extra charge.

Regarding technical details, black and white files are most suitable. Any elements in white will not be engraved, while those in black (or another color) will be burned by the laser. Although we can work with jpeg or bitmap images, vector images are generally preferred for most applications. Compatible vector file types for my software include .ai, .cdr, .dxf, .eps, .pdf, .svg, etc. It is important to convert all text to objects before exporting, or include all the font files used within the vector image. A higher resolution yields the best results.

By submitting logos, art or any other image to Elevated Engravings, LLC., it is assumed that you have the legal rights and/or legal permission and therefore are authorizing our team to reproduce said images. Purchasers/customers agree to assume any liability resulting from actions or demands brought against the supplier for all trademark or copyright infringements.

The prices for our items vary depending on the specific item and the size or complexity of the design. For custom engraving jobs, we do have a set-up fee that covers the time and materials required to prepare your file for production.

This fee includes both the preparation of the product as well as the time spent on your design. Alternatively, if you would like us to create a unique design for you, there is a fixed cost that includes one round of revisions.

However, there is no set-up fee for any products that are already available in our shop. The price of our products includes both the item itself and any customization.

If you would like more detailed information about our pricing, please refer to our Prices Page.

The time it takes to complete your order depends on the number of items and complexity of your design, as well as the number of orders ahead of you.

We have a standard turnaround time of 10-14 business days.

If you have a time-sensitive project, please inform our team when requesting a quote.

Our engraving services cover a wide range of materials, including plastics, wood, glass, leather, stainless steel, anodized aluminum, paper, card stock, various types of cloth, and plated metals. We are open to trying and experimenting with different items, but it is important to acknowledge that there is a chance of unsuccessful results. For any inquiries regarding bringing your own items, please refer to the questions mentioned below.

Yes! We love helping you create that perfect gift with something you bring us. You bring it, we’ll engrave it! (Unless it’s too big to fit in our machine.) You can check here for appointment availability.

If you provide more information, please contact us. We may be willing to make an attempt and experiment with it, although it is important to note that there is a possibility it may not be successful.

There are certain factors, such as power outages or variations in materials and coatings, that are beyond our control and may result in issues with engraving. Consequently, I cannot guarantee replacements or reimbursements for items that do not engrave correctly.

Nonetheless, if you would like to engrave a different item, we can provide a discounted rate.

Discounts apply to bulk orders.

10% discount is applied when the quantity is 12+

12% discount is applied when the quantity is 25+

15% discount is applied when the quantity is 50+

Please schedule a consultation to verify bulk discount pricing!

If you're interested in creating a one-of-a-kind experience for your event, we are more than willing to assist you. There are certain specifications regarding our machines and team that we need to verify, including power sources, space availability, and the products you want to have engraved. To obtain further information, please reach out to us.

Full Payment for each project is needed before the project is initiated. Payment confirms approval of proofs and confirms commitment to the job.

We strive to provide the best outcome for each project but understand that sometimes things can happen beyond our control. If you encounter any issues, please reach out and let us know what happened.

If you are not satisfied with your product, please contact us via telephone or email ASAP!

Life happens. Allow us to make the situation correct!

Once all projects are approved, there are no refunds. Click here to view our full return policy.

Customer service and retention is essential! We strive on providing consistent contact with our client throughout the process to give the most connected experience. In our Project Request Form, we ask for your method of contact so we can send photos of the process and videos of your project.

We are a small team and wear many hats.

Please understand that we are also working full-time and are on our transition to pursuing this passion full-time.

We appreciate your understanding if our communication is delayed

If you need a product in 5 days or less, we will charge you a rush fee.

* The current lead time for each project is around 10 - 14 Business Days depending on project size.*

We DO NOT provide on-site or same-day engravings!

Certainly! We make it a point to always present you with a proof for your approval prior to engraving your item. Our goal is to ensure that the final result matches your exact vision. Please never hesitate to request modifications, as we want to guarantee that your engraving meets your expectations. Remember, this engraving will last a lifetime, and our utmost priority is your complete satisfaction with it. It is your responsibility to check spelling and punctuation in the proof.

No, we do not offer same-day projects, but we can for the right price. 🙂

Please give us a call at (970) 445-2757 to discuss your rush project.

Payment can be processed via Credit/Debit Card. If you are a business we offer payment via check or wire. Please reach out if you have any questions.

Full Payment for each project is needed before the project is initiated. Payment confirms approval of proofs and confirms commitment to the job.

Orders are shipped by the most economical option, (normally US Post Office) unless otherwise requested. We do not ship internationally.

We are not responsible for any shipping errors or delays.

Delivery options are available for businesses located in Eagle County for an additional fee.

Product Pickup from our office is FREE!

Once the project is completed, you will receive an email to schedule a time to pick up your project at our office.

We will send an email once the project is completed and en route to you!

Feel free to contact us with any questions you have. Answers are free. We will post the question and answer here.